Terms and Conditions for Hourly IT Support Blocks:
Validity: All purchased Hourly IT Support Blocks are valid for one (1) year from the date of purchase. Any unused hours after this period will expire and cannot be refunded or transferred.
Usage: Hours can be used for any IT support services provided by Dantech, including but not limited to troubleshooting, maintenance, project implementation, and consulting services.
Minimum Service Duration:
On-Site Visits: A minimum of one (1) hour per visit will be deducted from the purchased block.
Remote Services: A minimum of thirty (30) minutes per session will be deducted from the purchased block.
Scheduling: Services are subject to availability and may require scheduling in advance. We recommend contacting Dantech as early as possible to book your desired service times.
Non-Refundable: Once purchased, Hourly IT Support Blocks are non-refundable. However, hours can be transferred to different services within the validity period.
Billing: Services utilized beyond the purchased hours will be billed at Dantech’s standard hourly rate. Clients will be notified before exceeding their block to provide the option to purchase additional hours at a discounted rate or proceed at the standard rate.
Service Scope: Certain complex projects or services may require a consultation to determine the estimated hours needed. Dantech reserves the right to advise on the most appropriate block for these instances.
Cancellation Policy: A minimum of 24 hours’ notice is required for cancellation or rescheduling of any booked service. Failure to provide timely notice may result in the deduction of the corresponding hours from the client’s block.
Transferability: Hourly IT Support Blocks are assignable to other departments within the purchasing organization but are not transferable to other entities without prior written consent from Dantech.
Modification of Terms: Dantech reserves the right to modify these terms and conditions at any time. Any changes will be communicated to current block holders in advance.
Acceptance of Terms: Purchase and use of Hourly IT Support Blocks constitute acceptance of these terms and conditions.
For further details or inquiries regarding our Hourly IT Support Blocks, please contact Dantech at (630) 520-5445.
Terms and Conditions for use of this website:
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the dantechit.com website (the “Service”) operated by Dantech, LLC (“us”, “we”, or “our”).
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
General Use
By using dantechit.com, you confirm that you are at least 18 years old or have received parental or guardian permission.
Accounts
When you create an account with us, you must provide information that is accurate, complete, and current. Failure to do so constitutes a breach of the Terms.
You are responsible for safeguarding the password and account details that you use to access the Service and for any activities or actions under your password.
Content
All content provided on dantechit.com is for informational purposes only. We make no representations as to the accuracy or completeness of any information on this site.
You may not redistribute, reproduce, or use any content without explicit permission.
Links To Other Web Sites
Our Service may contain links to third-party websites or services that are not owned or controlled by Dantech, LLC.
Dantech, LLC has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
Termination
We may terminate or suspend your account without prior notice or liability for any reason, including, but not limited to, breaches of the Terms.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. It’s your responsibility to review these Terms periodically.
Disclaimer & Liability
All information, software, products, services, and related graphics are provided “as is” without any conditions or warranties. Dantech, LLC will not be liable for any damages arising from the use or inability to use our services.
Governing Law
These Terms shall be governed by the laws of the jurisdiction in which Dantech, LLC operates, without regard to its conflict of law provisions.
Contact Us
If you have questions about these Terms, please contact us at contact@dantechit.com.
By using our website, you hereby consent to our Terms and Conditions and agree to its terms.
